Last updated: 27 August 2026

At GAVHAD Studio, we want every customer to feel confident when shopping with us. We carefully inspect our products before dispatch, but we understand that sometimes an item may not be right for you.

This Refund & Returns Policy explains how returns, exchanges, refunds, faulty items, damaged items, and cancellations are handled when you purchase from GAVHAD Studio.

Please note: GAVHAD Studio operates a 5-day return-request period. Customers who wish to return an item should contact us within 5 days of receiving their order. This does not affect any statutory consumer rights that cannot legally be excluded or restricted under applicable UK law.

1. 5-Day Return Policy

GAVHAD Studio allows customers to request a return within 5 days of receiving their order.

If you wish to return an item, you must contact us within 5 days of delivery and provide your order details.

Returns requested after the 5-day period may not be accepted for change-of-mind reasons, except where your statutory consumer rights provide otherwise.

Once you have contacted us within the applicable period, we will provide instructions on how and where to return the item.

Please do not send an item back without first contacting GAVHAD Studio and receiving return instructions.

2. Your Statutory Right to Cancel an Online Order

When you purchase goods from GAVHAD Studio online, you may generally have a legal right under UK consumer law to cancel your purchase within 14 days of receiving your order, without having to provide a reason.

Where this statutory cancellation right applies, you generally have a further 14 days after notifying us to send the goods back.

Our 5-day return-request policy does not remove or restrict any statutory cancellation rights that apply to you under UK law.

The statutory cancellation right may not apply to certain products, including personalised, bespoke, or made-to-order items, where a legal exception applies.

3. Condition of Returned Items

When returning an item because you have changed your mind, you must take reasonable care of the product while deciding whether to keep it.

Clothing should generally be:

* Unworn
* Unwashed
* Unaltered
* Free from stains, makeup, perfume, deodorant, smoke, pet hair, and other marks
* Returned with original tags attached where reasonably possible
* Returned with the original packaging where reasonably possible
* In a condition suitable for resale

Customers may inspect and try on clothing in a reasonable manner to determine its size, appearance, fit, and suitability.

Items should not be worn outside or used beyond what would reasonably be permitted when inspecting clothing in a shop.

4. Reduction in Refund for Used or Damaged Items

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functionality, you may be responsible for any reduction in the item’s value resulting from that handling, where permitted by law.

A reduction may apply where clothing has been:

* Worn outside
* Washed or dry-cleaned
* Altered or tailored
* Stained
* Damaged
* Exposed to strong perfume or other odours
* Returned with significant signs of wear

This does not affect your statutory rights where an item is faulty, damaged before you received it, incorrectly supplied, misdescribed, or otherwise does not meet applicable legal standards.

5. Faulty Products

If you believe that an item you received is faulty, please contact GAVHAD Studio as soon as reasonably possible.

A faulty product may include an item with a manufacturing defect or an item that does not meet the standards required under applicable consumer law.

When contacting us, please provide:

* Your name
* Order number
* Product name
* Description of the fault
* Photographs or videos showing the issue, where appropriate

We may ask you to return the product so that the issue can be assessed.

Depending on the circumstances and your statutory rights, we may provide a repair, replacement, refund, price reduction, or another appropriate remedy.

6. Damaged Items

We take care when preparing orders for delivery.

If your package or product arrives damaged, please contact us as soon as possible.

Where possible, provide photographs showing:

* The damaged product
* The packaging
* The delivery label
* Any visible damage to the outer packaging

This information may help us investigate the issue with the delivery provider.

We will assess the situation and provide an appropriate remedy in accordance with applicable law.

7. Incorrect Items

If you receive an item that is different from the product you ordered, please contact GAVHAD Studio before returning it.

This may include:

* The wrong size
* The wrong colour
* A different product
* An incorrect quantity

Where GAVHAD Studio has made an error, we will work with you to arrange an appropriate solution.

Depending on the circumstances, this may include providing the correct item, arranging a return, or issuing a refund.

8. Items That Cannot Be Returned

Certain products may not be eligible for cancellation or return where an applicable legal exception applies.

Personalised Items

Products made or personalised specifically according to your instructions may not be eligible for cancellation once production has started, where permitted by law.

Made-to-Measure or Bespoke Items

Items created specifically to your measurements or personal requirements may be excluded from standard change-of-mind returns where applicable.

Sealed Hygiene Items

Certain sealed products may not be returnable once their protective seal has been removed for health or hygiene reasons, where permitted by law.

If a particular product has special return conditions, GAVHAD Studio will aim to make those conditions clear before you place your order.

9. How to Request a Return

All standard return requests should be made within 5 days of receiving your order.

To request a return, please contact GAVHAD Studio using the contact information provided on our website.

Please provide:

Name:
Order number:
Product name:
Date received:
Reason for return:
Preferred resolution, if applicable:

We may provide you with further instructions regarding where and how to return your item.

Please do not send products to an address that has not been provided or confirmed by GAVHAD Studio.

10. Return Packaging

Customers are responsible for ensuring that returned items are packaged appropriately so that they are protected during transportation.

Where possible, please use the original packaging.

If the original packaging is no longer available, use suitable packaging that protects the product from damage during delivery.

GAVHAD Studio cannot be responsible for damage that occurs to an item after it has been returned because it was inadequately packaged by the customer, subject to your statutory rights.

11. Return Delivery Costs

For a change-of-mind return, the customer will generally be responsible for the direct cost of returning the goods, unless GAVHAD Studio has agreed otherwise or applicable law requires otherwise.

If an item is faulty, damaged, incorrectly supplied, or otherwise does not meet your statutory rights, GAVHAD Studio will address the applicable return costs and remedy as required by law.

We recommend using a tracked or otherwise suitably documented delivery service when returning an item.

Please retain your proof of postage until your return has been fully processed.

12. Refunds

Once a returned product has been received and any necessary assessment has been completed, we will process any applicable refund.

Refunds will normally be issued using the same payment method used to place the original order.

Where you exercise a statutory cancellation right, the refund will generally include the standard delivery charge originally paid.

If you selected a more expensive delivery option, we may only be required to refund the cost of the least expensive standard delivery option that we offered.

Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back.

13. Refund Processing Time

Once a refund has been authorised and processed by GAVHAD Studio, the time it takes for the money to appear in your account may depend on your bank or payment provider.

We will process refunds within the applicable legal timeframe.

However, we cannot guarantee the exact date on which your bank or payment provider will make the funds available.

If you believe a refund has been processed but has not appeared after a reasonable period, please contact us.

14. Exchanges

GAVHAD Studio may offer exchanges for alternative sizes, colours, or products depending on availability.

If you require an exchange, please contact us within 5 days of receiving your order before sending the product back.

If the requested replacement is unavailable, we may offer an alternative solution or process an applicable refund.

For faulty or incorrectly supplied products, your statutory rights remain unaffected.

15. Sale and Promotional Items

Products purchased during sales, promotions, discounts, or special offers remain subject to applicable consumer-protection rights.

A product being discounted does not remove your statutory rights where the product is faulty, incorrectly described, incorrectly supplied, or otherwise does not meet applicable legal requirements.

Any special return conditions relating to a particular promotion will be communicated where applicable.

16. Items Purchased as Gifts

If an item was purchased as a gift, the person who placed the original order may need to initiate the return or refund because the refund will normally be made to the original payment method.

If you received an item as a gift and would like to discuss an exchange or another solution, please contact GAVHAD Studio and we will explain the available options.

17. Orders That Have Not Yet Been Dispatched

If you change your mind about an order before it has been dispatched, contact GAVHAD Studio as soon as possible.

We will make reasonable efforts to stop the order from being dispatched where possible.

However, we cannot guarantee that cancellation will be possible once an order has entered the dispatch or fulfilment process.

If the order has already been dispatched, the normal cancellation and returns procedure may apply.

18. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect or incomplete address is provided, this may cause delays, failed delivery, or additional delivery costs.

If you realise that you have entered incorrect delivery information, please contact GAVHAD Studio as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed after an order has been dispatched.

19. Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact GAVHAD Studio so that we can investigate.

We may need to contact the relevant courier or delivery provider.

Please provide your order number and any relevant delivery information when contacting us.

Where an order is confirmed as lost or otherwise requires a remedy, we will address the matter in accordance with applicable law and the circumstances of the order.

20. Hygiene and Try-On Requirements

For clothing and fashion products, customers may try items on where reasonably necessary to determine whether the item is suitable.

Please avoid applying makeup, perfume, deodorant, oils, or other substances directly onto garments while trying them on.

Where possible, try clothing over clean clothing rather than directly against the skin.

This helps ensure that returned products remain in a condition suitable for resale.

These requirements do not affect your statutory rights relating to faulty or incorrectly supplied products.

21. Our Quality Checks

Before products are dispatched, GAVHAD Studio may carry out reasonable checks to ensure that products are in an appropriate condition.

These checks may include examining:

* Stitching
* Fastenings
* Fabric
* Colour
* General appearance
* Product size
* Packaging

If you believe an issue was missed during our quality checks, please contact us so that we can investigate.

22. Your Statutory Consumer Rights

This Refund & Returns Policy does not replace or limit your statutory consumer rights.

Depending on the circumstances, UK consumer law may provide you with rights relating to faulty, misdescribed, incorrectly supplied, or otherwise unsuitable goods.

If any part of this policy conflicts with a mandatory legal right that applies to you, that legal right will take precedence.

23. Changes to This Policy

GAVHAD Studio may update this Refund & Returns Policy from time to time to reflect changes to our business, products, services, return procedures, or applicable legal requirements.

The latest version will always be published on this page.

The date at the top of this policy indicates when it was most recently updated.

Contact Us

If you have any questions about our Refund & Returns Policy or wish to request a return, please contact GAVHAD Studio using the contact details provided on our website.

Please remember: Standard return requests should be made within 5 days of receiving your order.